Contact information

✅ FAQ (Velvi)

Frequently Asked Questions

1. Where do you ship from?
We work with suppliers in the US and internationally (e.g., Amazon, AliExpress). Products may ship from different locations.

2. How long does shipping take?

• USA: 4–9 business days

• UK, CA, AU, NZ: 7–15 business days

• Others: 10–20 business days

3. Do you ship worldwide?
Yes, we ship to most countries. Shipping cost and time will depend on your location.

4. Can I return a product?
Yes. Contact us within 7 days of delivery. The item must be unused and in original condition.

5. How do I contact support?
Email us anytime at info@velvi.com. We usually respond within 24 hours.

6. Do you offer tracking?
Yes. You'll get a tracking link once your order ships.

7. My package hasn’t arrived. What should I do?
If it’s past the estimated delivery window, contact us — we’ll help resolve it.